- Email : info@hunterofgrails.con
- Phone :+66 978657785
1.1 Competitions on this website are run by Hunter House Group LTD, trading as Hunter of Grails (“we”, “us”, “our”). Registered office: [registered address]. Company number: [number]. Our contact details are on our website.
1.2 You must be 18 or over to enter.
1.3 Employees of Hunter House Group LTD and its group companies, and anyone else directly involved in running or drawing a competition, cannot enter.
1.4 You are responsible for giving us accurate contact details, and for keeping them up to date.
1.5 To enter, you choose the number of entries, answer the skill-based question, and pay. Your entry only counts once your payment has cleared and we have confirmed it to you. We are not responsible for entries that are incomplete, delayed or not received for reasons outside our reasonable control.
1.6 [Keep or delete depending on how your checkout works:] You can only select one answer per order. That answer applies to every entry bought in the same order.
1.7 Every competition requires genuine skill, knowledge or judgement. The question is set so that its difficulty is reasonably likely to put off a significant proportion of people from entering, or stop a significant proportion of entrants from qualifying. We check each question against that standard before launch and keep records. Only entries with the correct answer go into the draw.
1.8 Unless the competition page states a lower limit, you can hold up to 50 entries per competition, across all accounts. Each valid entry has one chance of winning.
1.9 By entering, you agree to these terms and to any further requirements shown on the competition page. We may exclude an entry that, acting reasonably, we believe breaks them.
1.10 If a payment is charged back or otherwise reversed, the related entry is cancelled.
1.11 A competition closes on the date and time shown on its page, or earlier if every entry has been sold. We may extend the closing date up to three times, by no more than 30 days in total, and will show any extension clearly on the competition page. Anyone who has already entered keeps their entries.
1.12 Payments will appear on your statement as “[statement descriptor]”.
2.1 We will draw the winner within 14 days of the closing date (normally much sooner), at random from all valid entries with the correct answer.
2.2 Draws use RandomDraws.com or an equally independent random number generator. A certificate for any draw is available on request. We usually show draws on our Instagram account.
2.3 We will notify the winner by email and phone using the details on their account. Prizes are collected or sent to the address the winner gives us.
2.4 The prize is the one described on the competition page, whatever number of entries is sold. We will never replace a watch prize with a percentage of ticket sales.
2.5 Prizes cannot be transferred or swapped for cash unless the competition page offers that option before entry. If the advertised prize becomes unavailable for reasons outside our control, we will provide an equivalent of equal or greater value and tell the winner.
2.6 We cannot guarantee a delivery date once a prize has been dispatched. If your prize has not arrived within a reasonable time of our notification, please contact us.
2.7 Winners outside the UK are responsible for any taxes, customs duties or import charges in their country.
2.8 Risk in the prize passes to the winner on collection or completed delivery. The condition and any accessories, papers or provenance are as described on the competition page. Nothing here affects your legal rights.
3.1 Once a winner is drawn, we will ask for photo ID to confirm their identity and age and, if they paid by card, that the card was theirs (or that they had permission to use it). The winner must send this within 14 days of our first contact.
3.2 After verification, we will agree collection or delivery with the winner. The winner should confirm arrangements within 14 days.
3.3 If a winner misses either deadline, cannot be contacted after reasonable attempts, or is not eligible, we may withdraw the prize and draw an alternative winner in the same way.
3.4 If we find that someone has abused discount codes or entered using multiple accounts or email addresses, their entries and any win will be void, and the prize will go to the next name drawn.
3.5 We would like to share our winners. We may invite a winner to take part in photos or video and to let us use their first name, county and social media handle in our marketing. This is voluntary, and not a condition of receiving the prize. A winner can withdraw consent in writing at any time before publication.
3.6 We do not accept entries from countries where taking part would be unlawful or would breach sanctions, currently: [list of countries]. If a purchase from one of these countries goes through, we will refund it in full.
4.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. In this section, “we” includes our employees and agents.
4.2 We are not liable for any loss or damage where:
4.3 You are liable for reasonably foreseeable loss we suffer because you broke these terms or misused our service, subject to our duty to reduce any loss.
5.1 In matters of running and administering a competition, our decision is final. This does not affect your legal rights.
5.2 We may cancel or suspend a competition where unavoidable circumstances outside our control, legal requirements, fraud or a technical fault make it impossible to run fairly. If we cancel without a draw, we will refund every entry to the original payment method.
5.3 Statutory cooling-off rights do not apply to competition entries, as they are leisure services supplied for a specific date or period.
5.4 We take complaints seriously. Email info@hunterofgrails.com with your name, account email, the competition and your order number, and we will reply within a reasonable time.
5.5 We may send notices by email to the most recent address you have given us. Headings are for convenience and are not binding. If we delay enforcing a right, we can still enforce it later. If any part of these terms is unenforceable, the rest still applies. Nobody who is not a party to these terms can enforce them. You and we are independent parties, and neither is the agent, employee or representative of the other.
5.6 These terms are governed by English law and disputes will be decided by the courts of the United Kingdom. If you are a consumer, you also keep the benefit of any mandatory protections in the country where you live.
1.1 This website is owned and operated by Hunter House Group LTD, trading as Hunter of Grails. Our contact details are at the end of this document.
1.2 Please read these terms carefully. They replace any earlier version. Save or print a copy, as we cannot promise they will stay available in future. These terms are in English only.
1.3 These terms cover your use of the website. Entering competitions is also subject to the competition terms above.
1.4 “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
2.1 We may update these terms by posting a new version on the website. By continuing to use the website after the date shown on the new version, you accept it. A competition entry is governed by the version that applied when your entry was accepted.
3.1 When using our website you agree not to:
4.1 We try to keep the information on our website accurate, but we cannot guarantee it is correct or up to date. If you rely on it, you do so at your own risk.
5.1 Our website may link to third-party sites, carry third-party advertising or use third-party services. We do not endorse them and are not responsible for them. You use them at your own risk.
6.1 We handle your personal information as described in our [privacy and cookies policy] (link), which we may update from time to time. We use it to run competitions, take payments, check eligibility, prevent fraud, contact winners, send prizes and meet our legal duties.
6.2 You do not have to agree to marketing in order to enter. We send email or text marketing only where the law allows, and every message has a simple way to opt out.
7.1 We do not promise that the website will be uninterrupted or error-free, and we are not responsible for losses caused by interruptions or errors outside our reasonable control. We may suspend the website for repair, maintenance or improvement, and may change it, without notice. Only entries recorded in our systems count in a draw.
8.1 Your account is for your personal use and cannot be transferred. Do not let anyone else use it. Keep your login details confidential, and tell us straight away if you suspect your account has been lost, stolen or misused. You are responsible for anyone using your account, unless we are at fault.
8.2 We may close or suspend your account if we reasonably believe you have broken these terms, used false details, or acted fraudulently or abusively. If we close an account for any other reason, we will give you notice and honour any entries already accepted.
9.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. In this section, “we” includes our employees and agents.
9.2 If you are a Consumer, we are not liable for any loss or damage where:
9.3 If you are a Consumer, you are liable for reasonably foreseeable loss we suffer because you broke these terms or misused the website, subject to our duty to reduce any loss.
9.4 If you are a business: (a) we are not liable, even where we are negligent, for loss of revenue, profit, contracts, business or anticipated savings, loss of goodwill or reputation, special, indirect or consequential loss, or loss of data; (b) you will indemnify us against claims and liabilities arising from your use of the website or your breach of these terms; and (c) to the extent the law allows, all terms not expressly stated here are excluded.
10.1 We or our suppliers own the intellectual property in everything on the website. You may view it on your own device for personal use only. You may not copy, sell, alter or extract from it without our written permission.
10.2 You may not scrape, harvest, frame or deep-link to information on the website without our written permission.
11.1 These terms are governed by English law and disputes will be decided by the courts of the United Kingdom. If you are a Consumer, you keep the benefit of any mandatory protections in the country where you live.
12.1 We may send notices by email to the most recent address you have given us. Headings are for convenience and are not binding. If we delay enforcing a right, we can still enforce it later. If any part of these terms is unenforceable, the rest still applies. We may transfer our rights and duties under these terms to another party without affecting your rights. Nobody who is not a party to these terms can enforce them.
13.1 If you have a complaint, please email info@hunterofgrails.com.
